SHIPPING & RETURNS
SHIPPING POLICY
Once your order is placed, it is processed within 1 to 3 business days. After that, your package is prepared and shipped directly to the address you provided at checkout. Please double-check your shipping details before completing your purchase, as we cannot change the address once the order has been dispatched.
Delivery usually takes 5 to 16 business days, depending on your location and the products in your order. If your items are shipped separately, they may arrive on different days. As soon as your order ships, you will receive an email with a tracking number so you can follow your delivery every step of the way.
RETURN & EXCHANGE POLICY
We want you to love what you order. If you change your mind, you may request a return within 7 days of receiving your order. Items must be unused, in their original condition and packaging. For hygiene and safety reasons, skincare, personal care and beauty products that have been opened or used cannot be returned unless they are defective. To start a return, contact our customer service team with your order number, and we will guide you through the next steps. Return shipping costs for change-of-mind returns are the customer's responsibility.
If your order arrives damaged, defective or different from what you ordered, please contact us within 7 days of delivery with your order number and clear photos of the item and packaging. We will arrange a replacement or a full refund at no extra cost to you. Approved refunds are issued to your original payment method within 5 to 10 business days.